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Delivery FAQs
1. Why is the delivery fee so high?
Answer: The delivery fee might seem high, but it reflects the extra care and responsibility needed to deliver cakes safely.
We work with third-party drivers who use cars instead of mopeds, ensuring our products are handled with care.
Additionally, we don’t raise our cake prices to offset delivery costs, so the fee directly covers the quality of service provided.
Answer: If no one is available to receive the cake, it will be returned to our store, and you will need to pick it up.
The delivery fee is non-refundable as it covers the cost of the driver’s attempt.
3. What should I do if my cake arrives damaged?
Answer: If your cake arrives damaged or if anything is missing, please contact us immediately.
We recommend checking your cake upon arrival, as issues reported after 24 hours may be harder to resolve.
4. What should I do if the driver needs assistance?
Answer: Our cakes are fragile, and drivers might request your help, especially with larger orders.
Please assist the driver if asked, to ensure your cake is handled with care.
5. Do you offer same-day delivery?
Answer: Same-day delivery may be available depending on the cake and your location. Please contact us directly for availability and details.
6. What if there are delays in delivery?
Answer: If your delivery is delayed, we’ll notify you as soon as possible.
If you have concerns, please contact us, and we’ll work to resolve the situation promptly.
7. Can I change my delivery address after placing my order?
Answer: If you need to update your delivery address, please contact us immediately.
Address changes may not be possible if the order is already on its way.
