PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms, conditions, and applicable law. If you do not agree, please do not use this site.

Acceptance of Terms

These provisions set out the terms on which you may use the Cake Shop Franchise Ltd website (the "Site") either as a guest or registered user ("Customer Terms"). By using the Site, you agree to be bound by these terms. These Customer Terms are reviewed and modified periodically; it is your responsibility to check and agree to them each time you use our services.

About Us

The Services are operated by Cake Shop Franchise Ltd ("we"). We are registered in England with our registered office at:

Cake Shop Franchise Ltd
Unit 15, Fountain Lane, Oldbury, B69 3BH
Company registration number 10313104

Accessing Our Services

Access to our Services may be restricted to registered users. Any personal data provided is managed according to our Privacy Policy. By providing personal data, you confirm agreement to the Privacy Policy. We cannot be held responsible if any Service is temporarily inaccessible.

Instructions for Customers Ordering Picture Cakes

• Choose a picture appropriate for the cake and suggested writing.
• Images on sugar paper deteriorate over time; cakes should be collected promptly and used the same day.
• Use the largest possible image to reduce pixelation, especially for larger cakes.
• Check image clarity; we cannot enhance pictures.
• Picture and handwritten message placement is at the cake decorator's discretion.
• You are responsible for obtaining permission for all images you provide and protecting us against copyright claims.
• Send edited images as JPEG files only; PDF or Word formats cannot be processed.
• Email pictures to the branch with the order number in the subject line, or use the online upload link.
• The cake decorator may crop images unless you specify otherwise.
• We cannot guarantee exact colour matches, even with the latest equipment.

Contract Formation

An order constitutes an agreement to purchase goods/services as specified. Contracts with Franchisees are only formed when an email acknowledgment of your order is issued. This ensures UK consumer contract clarity.

Copyright

All content on this site is protected under UK and international copyright law. You may copy or print portions solely for personal use or to place an order. Other uses, including reproduction, distribution, or display, are prohibited without permission.

Payment Methods

Payments may be made by debit or credit card or other available methods. Some banks may charge additional fees. Item prices are displayed in the applicable currency; delivery charges vary by destination.

Refusal of Transactions

We may refuse any transaction or service at our discretion. We are not liable for any consequences of such refusal.

Delivery Arrangements

General Delivery

Delivery is available at all stores; arrangements must be made with the relevant branch.

Third-party Delivery Terms

• Cakes are delivered within a 4-hour slot. Cakes cannot be left unattended.
• Failed deliveries will incur additional charges.
• Cancellation requires at least 48 hours’ notice; same-day cancellations are not possible. A partial refund minus a £2 fee applies. Refunds take 3–5 working days.

Wedding Cakes

• Delivered boxed, with separate delivery charges.
• Risk passes to the buyer upon delivery.
• Approximate delivery dates; delays do not incur liability.
• Surprises must be collected personally to avoid spoilage.

dRefunds, Cancellations, and Uncollected Cakes

To comply with UK consumer rights:

• Refunds are issued if the branch is at fault.
• Orders must be collected on time; uncollected cakes are destroyed after 24 hours.
• Fresh cream cake cancellations require three business days' notice. Less notice: no refund.
• Click & Collect and short notice orders are non-refundable.
• Wedding/event/icing cake cancellations:
  • Over 4 weeks’ notice: retain 20% deposit.
  • Under 4 weeks: charge 50% of the balance.
  • Uncollected cakes: charge 100%.

Virus, Hacking, and Other Offences

Misuse of the Site, including introducing viruses or attempting unauthorised access, is a criminal offence under the Computer Misuse Act 1990. We will report offences to law enforcement and cooperate fully.

Warranty Disclaimer and Liability

The Site and materials are provided "as is" without warranties. Cake Shop is not liable for any loss, including consequential damages. Limitations apply as permitted by UK law.

Typographical Errors

In the event of incorrect pricing, we may cancel or refuse orders and refund any payments.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our control (e.g., strikes, natural disasters, governmental actions, epidemics).

Indemnification

You agree to indemnify and hold harmless Cake Shop and associated parties against losses arising from violations of these terms or misuse of the Site.

Rights of Third Parties

No provision is enforceable by third parties. Linked sites are independent; use at your own risk.

Law and Jurisdiction

These terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

Further Applicable Terms

High Street Shop Purchases

• Customers are responsible for checking order details, including designs, spelling, size, and collection date/time.
• Cakes must be collected promptly; the store is not responsible for late collections.
• Customers must transport cakes carefully and refrigerate fresh cream cakes immediately.
• Cream and icing colours may stain; customers should warn guests.
• Menu pictures are guidance only; cakes may not exactly match images.
• Icing cakes may contain support structures.
• We may photograph cakes for marketing; copyright remains with Cake Shop.

Complaints

• Report issues upon collection/delivery.
• Cakes must be returned within 17 hours for investigation.
• Aesthetics/design questions must be made immediately.

Allergen Notice

Gluten, dairy, lactose, nuts, and sulphites are present on our premises. Cross-contamination cannot be fully prevented.

Termination

These terms apply upon accessing the site and may be terminated by Cake Shop at any time. Key provisions survive termination.

Social Media Rules

• Post intelligently and constructively.
• No abusive or distressing content.
• Personal information must not be shared.
• Resolve complaints with the store before posting publicly.

Intellectual Property

Cake Shop owns or licenses all IP on the Site. No rights are granted without written consent.